Customer Feedback




Customer Feedback


The Holidays of Australia and the World Group values our customers, partners and staff and in order to maintain, enhance and develop our products and service we welcome your feedback.

So if you can spare some of your time and tell us what you think it will help us enormously to identify areas of improvement across the business, our products and services we provide and how we deliver these to you.  It also enables us to acknowledge and recognise our team members who have achieved our exceeded our customer services commitment to you.

We are committed to resolving any issues quickly and efficiently. We are a proud member of the Australian Federation of Travel Agents (AFTA) and a fully accredited ATAS agency.




If you would like to provide us with your feedback please complete the following form.

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Thanks to the team at Holidays of Australia & the World for organising our short cruise on Queen Mary 2 from Adelaide , the only problem it wasn’t long enough.  

- Liz Antonino Feb 2017


The Queen Mary 2 experience was beyond our expectations from the moment we walked on-board. Thanks to the team at Holidays of Australia & the World for organising this once in a lifetime trip .

- Carolina – Feb 2017


“… Everything was well organized, thank you very much Georgia for all your hard work behind the scenes.”

- Jan & Christine


“…We say a very big thank you for your assistance in making the bookings – airlines, hotel in Fremantle included – which all just fell into place. Your assistance was, and still is, very much appreciated.”

- Sue & Neil


“We would like to say a big thank you, my husband and I have just returned from our Ghan/Sea Princess trip, what a wonderful time we had. Thank you for providing us with the best tour guide Ivan Ritani, he went out of his way to make sure we all got the very best out of our trip. We will certainly be keeping an eye out for any other trips he will be taking. Once again thank you”

- Marion MacLeod


 “Thank you for helping us with our recent SA holiday. We had a fabulous time, and enjoyed the diversity of what we did.  Overall we had a great time away, ate lots, had some quality wines, and met lots of people.”

- Geoffrey


“The whole holiday, with its shore trips and off train experiences, plus transfers all went seamlessly.  The transfers offered in this package and the operators were most professional, friendly and helpful, making our holiday just delightful.”

- Julie and Allen


“We just returned from our Radiance/Ghan holiday and we had a great trip thanks to you. Everything fell into place and went like clockwork. There was not a single issue/problem. The Ghan was the highlight for us.”

- Doug


 “We have just arrived back from our Western Australia Wanderer Holiday and would like to thank you for all you did for us.  We have been on many holidays both in Australia and overseas and I don’t think that any other holiday has been so well arranged.  We would not hesitate to book other holidays with you. Thank you.”

- Janet & Ashley


“We would like to thank your Company & particularly Kenn Ortzen-Bario for organising this amazing trip for us. It all worked perfectly & it was a pleasure dealing with Kenn who responded to our initial enquiries immediately & nothing was a trouble for him.

- Max & Mareea


“ Thanks Kenn your work and skill in getting it sorted was very much appreciated by all.”

- Tony


“To the staff, I've just travelled the Ghan Expedition, and I want to thank you for the wonderful trip my friend and I experienced. We did not have one hiccup in our travels. All arrangements ran like clock work, this can make or break your well earned holiday, so please pass on my thank you to your staff.”

- Judy 


“Thanks for your efforts in organising a very wonderful holiday.”

- Mick


“Just wanted to thank you for all your help with our recent Murray River cruise holiday.. We had a great bunch of shipmates and had lots of laughs. I will certainly be recommending this trip to our family and friends and also recommending they use Short Breaks Australia.”

- Sandra & Ian 


“We could not believe how everything that was organised ran to plan, no delays, no changes,
no hiccups, and nothing was rushed. We both can't say enough great things about this holiday, we will be talking about it for years to come. We would recommend this trip to anyone.”

- Bill and Irene


“Thank you sincerely for organising our recent holiday on the Sea Princess and the Ghan.  Everything flowed so well, no troubles with tickets, smooth transfers and side trips all the way… we will remember Short Breaks and you for future travel.”

- Christine


“Thank you very much for the organisation of our trip… everything went so smooth, all our accommodation transfers and cruise were the best ever. Will be looking out for more trips with Holidays of Australia. Thank you and your company again.”

- Kathy & Bob


“We were very impressed with Holidays of Australia - they did everything they said they would do at the time they said they would do it. Their organization was excellent, but you never felt that things were rushed.”

- Maureen


“Thank you for the well planned itinerary that you prepared for my wife and myself. Everything happened exactly as you planned.”

- Joseph & Carmen


“My husband and I did the trip to Perth on Radiance of the Seas and The Indian Pacific to Sydney. It was great your planning was superb. I have sung your praises to all our friends.”

- Pamela & Roger


“Thank you for the great arrangements you put in place for the recent trip I did… Everything worked out splendidly. The Indian Pacific trip was really excellent.”

- Alison


Hot Deals & Exclusive Packages

Top End, West Coast Complete with Sea Princess & The Ghan

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19 nights departing 6 October 2019
The Ghan from Adelaide + Darwin stay/touring + Sea Princess cruise

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Southern Australian Escape with Indian Pacific & Sea Princess

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8 nights departing 23 October 2019
Indian Pacific from Sydney + Adelaide stay/touring + Sea Princess cruise

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Orient to Outback with Voyager of the Seas & The Ghan

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